Refund and Returns Policy

Effective Date: November 11, 2026

This Refund and Returns Policy applies to all purchases made on the e-commerce website of LASHEEN STATIONERY UK LTD, accessible via www.lasheenstationery.com. We are committed to delivering high-quality stationery products that align with our brand promise of “Great Stationery, Better Work”, including our full range of smooth writing pens, sturdy organizers, daily office essentials, new soft-touch notebooks, colorful marker sets and smart storage helpers that refresh your whole workspace easily. This policy outlines clear, fair rules for all product return and refund processes, with explicit clarification that ‌no standalone refund requests (requests for full or partial refunds without returning the purchased physical products) will be approved under nearly all circumstances‌. By placing an order on our platform, you confirm that you have read, understood, and fully agreed to all terms laid out in this policy.

1. Eligibility for Return

To qualify for a valid return of your purchased stationery products from LASHEEN STATIONERY UK LTD, your request must meet all the following criteria:

  • You must submit your return application within 30 calendar days from the date you successfully receive your ordered items. This window gives you sufficient time to inspect our featured office essentials, hottest office goods and fan-favorite desk essentials, and confirm they fully match your needs for sprucing up your study or home office.
  • The returned products must be in their original, unused, resellable condition. All original packaging, product tags, user manuals, free bundled accessories and promotional gifts that came with your order must be fully intact and included in the returned package. Products that show visible signs of use, including scratched pen nibs, written-in pages of notebooks, used marker tips, torn packaging, or damaged product bodies caused by improper handling after delivery will not be eligible for return.
  • The return request must be submitted with a valid proof of purchase, which includes your original order confirmation email, order number generated on www.lasheenstationery.com, or the digital purchase receipt we sent to your registered email address.
  • Customized, personalized stationery items made to your unique specifications (such as engraved organizer covers or custom-printed notebook spines) are not eligible for return unless they have confirmed manufacturing defects that do not match your pre-confirmed custom requirements.

2. Explicit Statement: No Standalone Refund (Refund Without Product Return)

We want all customers to clearly understand our core rule that ‌we do not process any pure refund requests that do not involve the return of the physical ordered products‌. This rule applies to all scenarios including but not limited to:

  • If you inform us that you do not want the products you have already received, you are not eligible to keep the items and request a full or partial refund. You must follow our formal return process to send the products back to our designated returns warehouse before any refund evaluation can be initiated.
  • For complaints about perceived product style discrepancies or mismatches with your personal expectation, you cannot apply for a partial refund while retaining the purchased stationery items. You are required to return the full product set you received, and we will issue a full refund after we inspect and confirm the items are in resellable condition.
  • No standalone partial refunds will be approved for minor cosmetic differences between the product photos on our website and the real items you receive, as all display photos on www.lasheenstationery.com are taken from real product samples, with only minor color differences caused by normal screen display variations. If you are not satisfied with the item, you can return it for a full refund instead of keeping the product and requesting a standalone refund.
  • We will never process a refund request where you claim the package is lost after you have signed for and confirmed receipt of the delivery. If you encounter delivery issues before you receive the package, please contact our customer support team immediately with the corresponding delivery evidence, and we will coordinate with our courier partners to resolve the situation, arrange a re-delivery of your stationery order, or process a full refund only if the parcel is confirmed lost during transit by the logistics provider and you never took possession of the products.

3. Standard Return Process

To initiate a valid return request that complies with this policy, please follow these simple step-by-step procedures:

  1. Contact our customer support team at elowr@lasheenstationery.com, or call our contact phone +44 20 8004 8050 to submit your return application. Please provide your order number, the specific product(s) you wish to return, and a brief clear reason for the return.
  2. Our support team will review your application and respond to you within 2 working days, sending you a unique return authorization number and the detailed address of our designated returns processing warehouse. We will not accept any returned packages that are sent to our registered office address at 391 Walworth Road, London, SE17 2AW, United Kingdom without a pre-approved return authorization number.
  3. Pack the products you are returning securely in the original shipping packaging or a sturdy protective box to avoid damage during transit. Clearly mark the return authorization number provided by our team on the outer surface of the return package.
  4. Send the package back to our designated returns warehouse using a trackable, insured delivery service. You will be responsible for covering the return shipping costs, unless the return is required due to confirmed manufacturing defects of the products on our side.
  5. Once our warehouse team receives and fully inspects your returned items to confirm all eligibility criteria in this policy are satisfied, we will notify you of the approval of your corresponding refund.

4. Refund Execution Rules

After your returned products pass our full inspection, we will process your refund to the original payment method you used to place the order within 7 to 14 working days. The exact arrival time of the refund will depend on the processing speed of your payment card issuer or third-party payment platform.
In the very rare cases where your received product is confirmed to have a serious manufacturing defect that makes it completely unusable, you can also choose to request an equivalent product exchange instead of a refund. We will arrange to send you a brand new replacement item of the same product at no extra cost to you, and cover all associated shipping fees.

5. Contact Information

If you have any questions about this Refund and Returns Policy, or need help with your return application, you can reach our customer support team any time via the following channels:

  • Company Name: LASHEEN STATIONERY UK LTD
  • Registered Address: 391 Walworth Road, London, SE17 2AW, United Kingdom
  • Contact Phone: +44 20 8004 8050
  • Contact Email: elowr@lasheenstationery.com