Effective Date: November 11, 2026
This Shipping Policy applies to all stationery and office supply orders placed through the official e-commerce platform of LASHEEN STATIONERY UK LTD, accessible via www.lasheenstationery.com. As a professional supplier of premium writing tools, workspace organizers, study essentials and curated desk accessories, we are dedicated to delivering every order of our smooth-writing pens, soft-touch notebooks, colorful marker sets, smart storage helpers and other fan-favorite desk essentials to your hands in perfect condition, with full transparency over shipping timelines, fees and processes. By placing an order on our website, you confirm that you have read, understood and agreed to all terms outlined in this policy.
1. Order Processing Timeline
All submitted orders will go through a standard verification and preparation process before they are handed over to our courier partners:
- For all orders that pass our payment fraud check and confirmation, our warehouse team will complete the picking, quality inspection, and secure packaging work within 1 to 2 working days. Orders placed after 5:00 PM (GMT) on working days, or submitted on weekends and UK public holidays, will be processed on the next following working day.
- Before your order is dispatched, our team will double check every item in your package to ensure no products have manufacturing defects or damage, and all the goods you selected fully match your order details, to minimize the possibility of receiving incorrect or damaged stationery items.
- You will receive a formal dispatch confirmation email to your registered email address elowr@lasheenstationery.com immediately after your order leaves our warehouse. This email will contain your unique logistics tracking number and a direct link that you can use to check the real-time status of your shipment at any time.
2. Shipping Service & Delivery Zones
We offer tiered, flexible shipping options to meet the different needs of our customers, covering both domestic UK addresses and eligible international destinations:
2.1 UK Domestic Shipping
For all delivery addresses within the United Kingdom, including England, Scotland, Wales and Northern Ireland:
- Standard Delivery Service: This is our most cost-effective shipping option, with an estimated delivery window of 3 to 5 working days after order dispatch. The standard delivery fee is £3.99 for all orders under £40, and we offer completely free standard delivery for all UK domestic orders with a total value over £40.
- Express Next-Day Delivery Service: For customers who need their stationery supplies urgently to refresh their home office or restock daily office essentials, you can select this expedited service at checkout for a fee of £7.99. All express orders placed before 5:00 PM GMT on a working day will be delivered to your designated address on the next working day. Please note that next-day delivery does not cover weekends and UK public holidays.
2.2 International Shipping
We currently deliver our stationery products to 27 countries and regions in the European Economic Area, with an estimated delivery time of 7 to 12 working days after dispatch. The international shipping fee is calculated based on the total weight of your order and your specific delivery location, and the exact fee will be clearly displayed to you at the checkout page before you complete the payment. All international customers are responsible for any applicable import duties, customs clearance fees or local tax charges that may be imposed by your destination country’s customs authority. We recommend that you check the local import regulations of your region before placing your order to avoid unexpected costs.
3. Delivery Notes & Signature Requirement
All shipments dispatched by LASHEEN STATIONERY UK LTD require a valid signature upon delivery, to confirm that your package has been successfully received by you or a designated authorized recipient at the delivery address. If no one is available to sign for the package at the time the courier makes the delivery attempt, the courier will leave a collection notice at your address, and you can arrange a re-delivery for free, or pick up your parcel at the local courier depot specified on the notice within 7 working days.
If you want your parcel to be left at a specific safe location without a signature, you can leave a note with your special delivery instructions when you place the order on www.lasheenstationery.com. Please note that once you request no-signature delivery, LASHEEN STATIONERY UK LTD will not take responsibility for any lost or missing packages after the courier confirms they have left the parcel at your requested location.
4. Shipping Issues & Resolutions
In the rare event that you encounter issues related to your shipment, please contact our customer support team as soon as possible for timely assistance:
- If your tracking number shows that your parcel has been delivered, but you have not received your package, please reach out to us within 48 hours of the marked delivery time. Our team will work with our courier partner to launch an investigation, and we will arrange a full re-delivery of your order for free, or process a full refund for you if the parcel is confirmed lost.
- If your package arrives with obvious external damage that may harm the stationery products inside, please make a note on the delivery receipt before you sign for the parcel, and take photos of the damaged packaging and contents. Send these photos to our team within 3 working days of receiving the package, and we will arrange a free replacement or corresponding refund for the damaged items immediately.
5. Contact Information
If you have any questions about our shipping rules, need to modify the delivery address of your unshipped order, or require support for shipment related enquiries, you can reach our customer service team via the following channels:
- Company Name: LASHEEN STATIONERY UK LTD
- Registered Address: 391 Walworth Road, London, SE17 2AW, United Kingdom
- Contact Phone: +44 20 8004 8050
- Contact Email: elowr@lasheenstationery.com