Effective Date: November 11, 2026
Welcome to the official e-commerce platform of LASHEEN STATIONERY UK LTD, accessible via www.lasheenstationery.com. These Terms of Service set out the legally binding terms and conditions that govern your access to, and use of our website, as well as all purchases of stationery, office supplies, and related products made through our platform. Our core brand mission, “Great Stationery, Better Work”, guides every part of our service: we curate and deliver a full range of smooth writing pens, sturdy organizers, daily office essentials to refresh your whole workspace easily, alongside our latest soft-touch notebooks, colorful marker sets and smart storage helpers that are perfect for sprucing up your study or home office.
By browsing, accessing, registering an account, or placing an order on our website, you confirm that you are at least 18 years of age (or the legal age of majority in your jurisdiction of residence), you have the full legal capacity to enter into this binding agreement, and you have read, understood, and agreed to be bound by every provision outlined in these Terms of Service. If you do not agree to any part of these terms, you are not permitted to access or use our website or purchase any products from our store.
1. About Our Business
LASHEEN STATIONERY UK LTD is a registered stationery and office supplies merchant based in the United Kingdom. Our full contact details for all customer and official communications are as follows:
- Registered Company Name: LASHEEN STATIONERY UK LTD
- Registered Office Address: 391 Walworth Road, London, SE17 2AW, United Kingdom
- Contact Telephone: +44 20 8004 8050
- Official Contact Email: elowr@lasheenstationery.com
- Official Website Domain: www.lasheenstationery.com
All products listed on our platform are carefully selected and quality-checked by our in-house team, organized under our dedicated sections for Featured Office Essentials, Hottest Office Goods, Fan-Favorite Desk Essentials, and our New Finds For Your Workspace new arrivals collection. We reserve the full right to update, modify, or discontinue any part of our product catalog or website functionality at any time, without prior individual notice to customers, as we continuously work to optimize our offering for all users.
2. User Account Registration and Obligations
To access certain advanced features of www.lasheenstationery.com, including saving favorite products, storing multiple delivery addresses for faster checkout, viewing full order history, and accessing exclusive member discounts, you may choose to create a personal user account on our platform.
When creating your account, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid active email address, correct contact telephone number, and accurate delivery address details. You are fully responsible for maintaining the confidentiality of your account login credentials, including your account password, and you accept full and unconditional liability for all activities, orders, and actions that take place under your user account.
You must notify our customer support team immediately if you become aware of any unauthorized access to your account, or any security breach that compromises your login details. LASHEEN STATIONERY UK LTD will not be held liable for any loss or damage arising from your failure to secure your account credentials, unless the security breach is directly caused by our proven gross negligence.
We reserve the right to suspend, restrict, or permanently terminate your user account at our sole discretion, without prior notice, if we determine you have violated any provision of these Terms of Service, submitted fraudulent information, or engaged in any activity that harms the normal operation of our website or the rights of other users.
3. Product Information, Pricing, and Order Placement
We make every reasonable effort to ensure that all product descriptions, images, specifications, and pricing information displayed on www.lasheenstationery.com are as accurate and clear as possible. All product photos featured on our platform are shot from real sample units of our smooth writing pens, soft-touch notebooks, smart storage helpers, and other stationery items, but minor variations in color, texture, or subtle detail may occur due to different screen display settings of user devices, and these minor natural discrepancies do not qualify as product defects.
All product prices listed on our website are denominated in Great British Pounds (GBP), unless explicitly stated otherwise, and are inclusive of applicable UK Value Added Tax (VAT) for domestic orders. We reserve the right to adjust product prices at any time to reflect changes in material costs, logistics expenses, market demand, or promotional activity arrangements. The price that will be applied to your order is the exact price displayed on the product page at the moment you complete your checkout process.
When you submit an order on our website, this action constitutes a formal binding offer from you to purchase the selected products in your cart. After you submit your payment information, we will send you an automated order confirmation email to the email address linked to your order. This automated email only acknowledges that we have received your order request, and does not signify formal acceptance of your purchase agreement. We reserve the full right to decline or cancel your order for any legitimate reason, including but not limited to instances where the listed product price contains an obvious technical typographical error, the product you ordered is out of stock and cannot be restocked within a reasonable timeframe, our fraud detection system flags the order as high-risk for unauthorized payment activity, or we have reason to believe you have violated any terms under this agreement. If we cancel your order after your payment has been processed, we will issue a full refund of the paid amount back to your original payment method within 7 working days.
4. Payment Terms
All payments for orders placed on www.lasheenstationery.com must be processed via the authorized payment methods displayed on our checkout page, which include major credit cards, debit cards, and approved third-party digital payment platforms. All payment processing services on our website are handled by PCI DSS compliant payment service providers, to ensure the full security of your sensitive payment data. We never store your full complete payment card details on our internal servers after your transaction is finalized.
You confirm that you hold the full legal authority to use the selected payment method to complete your order, and all payment information you submit during checkout is accurate and valid. You agree that once your order is dispatched from our warehouse, the corresponding transaction amount will be charged to your selected payment method.
We reserve the right to suspend or cancel any order in the event of a payment dispute, unauthorized chargeback request, or suspected fraudulent payment activity, until the dispute is fully resolved between you, the payment issuer, and our team. Any attempt to submit fraudulent chargeback claims for orders that have been successfully delivered and confirmed as received by you will result in immediate permanent termination of your user account, and we reserve the right to pursue legal remedies to recover any losses incurred.
5. Shipping, Delivery and User Responsibilities
All shipping and delivery related terms for your order are governed by our official Shipping Policy, which is publicly published on our website. By placing an order, you confirm that you have read and accepted all the terms outlined in that policy. You agree to provide a complete, accurate, and accessible delivery address when you checkout, and ensure that an authorized recipient is available at the provided address during standard delivery hours to sign for your parcel upon arrival.
We are not liable for any late delivery, failed delivery, or additional redelivery costs that arise from you providing incorrect, incomplete, or outdated delivery address information, or no authorized person being available to receive the parcel after multiple delivery attempts from our courier partner. Once the courier service issues a formal signed delivery confirmation proving that your order has been received at your designated address, the risk of loss, damage, or theft of the ordered products transfers fully to you.
For international orders delivered to destinations outside of the United Kingdom, you are solely responsible for all applicable import duties, customs clearance fees, and local consumption taxes that may be imposed by the regulatory authorities of your destination country. We do not have control over customs inspection processes in foreign jurisdictions, and we cannot provide any compensation for delays caused by local customs clearance procedures.
6. Returns, Refunds and Exchanges
All return and refund processes for products purchased from LASHEEN STATIONERY UK LTD are explicitly governed by our official Refund and Returns Policy, which is posted on our website. You explicitly acknowledge and agree that no pure standalone refund requests (requests for partial or full refunds without returning the physical purchased products back to us) will be approved, except in the extremely rare scenario that your order is formally confirmed as completely lost during transit by our courier partner, and you never took physical possession of the products.
To be eligible for a return, all items must be submitted for return within 30 calendar days of your delivery date, remain unused, in original resellable condition with all intact original packaging, tags, and bundled accessories, and be accompanied by a valid proof of purchase. Custom engraved or personalized stationery products that are manufactured to your unique custom specifications are not eligible for return unless they have confirmed manufacturing defects that do not match your pre-approved custom design requirements. After our warehouse team inspects your returned items and confirms they meet all return eligibility criteria, we will process your corresponding refund or exchange in line with the terms of our Refund and Returns Policy.
7. Intellectual Property Rights
All content published on www.lasheenstationery.com, including but not limited to website layout designs, original text descriptions, product photos, brand logos, graphic assets, video content, software code, and all other digital materials, are the exclusive intellectual property of LASHEEN STATIONERY UK LTD, or are used by us with the explicit authorization of the relevant rights holders.
You may not reproduce, modify, distribute, publicly display, republish, upload, post, or transmit any of the intellectual property content from our website for any commercial, non-personal use, without our prior written explicit permission. You may not use our brand name, trademarks, or the name “LASHEEN STATIONERY” in connection with any product or service that is not affiliated, endorsed, or approved by us, in any way that could cause confusion among consumers, or that disparages our brand.
8. Acceptable Use and Prohibited Activities
When you access and use our website, you agree that you will not:
- Use the website for any illegal, unauthorized, or unlawful purpose that violates any applicable local, national, or international regulations;
- Attempt to gain unauthorized access to our website servers, other user accounts, or any restricted system areas of our platform, through hacking, password mining, or any other malicious methods;
- Upload, transmit, or distribute any malicious software, viruses, or harmful code that is designed to disrupt, damage, or limit the normal functionality of our website infrastructure;
- Harvest, collect, or gather personal information of other website users without their explicit consent;
- Engage in any automated data scraping, crawling, or data extraction activity on our website at a scale that places unreasonable excessive load on our servers, without our prior written approval;
- Post or transmit any defamatory, offensive, harassing, discriminatory, or harmful content through any comment section, contact form, or interactive feature on our platform;
- Abuse, exploit, or manipulate promotional discount codes, member benefits, or special offer schemes in bad faith, by creating multiple fake user accounts to hoard limited deals, or resell the products you purchased from us at extremely marked-up prices for commercial speculation.
We reserve the right to immediately block your IP address, terminate your user account, and report the relevant malicious activities to law enforcement authorities if you engage in any of the prohibited behaviors listed above.
9. Limitation of Liability
To the fullest extent permitted by applicable UK law, LASHEEN STATIONERY UK LTD shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or any products purchased through our platform, including but not limited to lost profits, lost business opportunities, or wasted administrative costs, that are not directly and reasonably foreseeable as a direct result of our proven gross negligence.
Our total aggregate maximum liability to you for any and all claims, disputes, or damages related to your order or your use of the website shall never exceed the total actual amount you paid to us for the specific order that gives rise to the relevant claim. Nothing in this clause shall operate to exclude or limit our legal liability for death or personal injury caused by our proven negligence, fraudulent misrepresentation, or any other type of liability that cannot be lawfully excluded under UK consumer protection regulations.
10. Modifications to Terms of Service
We reserve the full right to update, amend, or modify these Terms of Service at any time to reflect changes to our business operations, new legal regulatory requirements, or updates to our website features. The revised version of these terms will be published on this page of our website, with the new updated effective date clearly marked at the top of the document. We will take reasonable steps to notify all registered users of major material changes to these terms, either via a prominent notice on our website homepage or via an email sent to your registered contact address. Your continued use of our website after the revised terms come into effect will constitute your full acceptance of the updated provisions.
11. Governing Law and Dispute Resolution
These Terms of Service are governed by and shall be construed in full accordance with the laws of England and Wales. Any dispute, claim, or controversy arising out of or related to your use of our website, or your purchase of products from LASHEEN STATIONERY UK LTD, shall first be resolved through good faith amicable negotiation between you and our team. If the dispute cannot be resolved through negotiation within 30 calendar days, both parties agree to submit the dispute to the exclusive jurisdiction of the courts located in London, United Kingdom. This clause does not affect any mandatory consumer rights protections that you are entitled to under applicable local consumer protection laws in your jurisdiction of residence.
12. Full Contact Information
If you have any questions, concerns, or enquiries about any section of these Terms of Service, you may reach our team at any time using the following contact details:
- Company Name: LASHEEN STATIONERY UK LTD
- Registered Address: 391 Walworth Road, London, SE17 2AW, United Kingdom
- Contact Phone: +44 20 8004 8050
- Official Email: elowr@lasheenstationery.com