Privacy Policy

Effective Date: November 11, 2026

Welcome to the privacy policy of LASHEEN STATIONERY UK LTD. This document is designed to clearly explain how we collect, use, store, protect, and manage your personal information when you interact with our e-commerce website, accessible via www.lasheenstationery.com. We are committed to upholding the highest standards of data protection, in full compliance with applicable United Kingdom and European Union data protection regulations, to ensure that your personal data is handled with full transparency, security, and respect for your privacy rights. By accessing, browsing, or making purchases on our website, you acknowledge that you have read, understood, and agree to the practices outlined in this policy.

1. About Us

LASHEEN STATIONERY UK LTD is a specialist provider of premium stationery and office essentials, dedicated to bringing you great stationery for better work. Our product range spans smooth writing pens, sturdy organizers, daily office essentials, the latest soft-touch notebooks, colorful marker sets, smart storage helpers, and a full curated selection of workspace supplies that help refresh your entire workspace and spruce up your study or home office. If you have any queries regarding this privacy policy or our data processing practices, you may contact us using the following details:

  • Registered Office Address: 391 Walworth Road, London, SE17 2AW, United Kingdom
  • Contact Telephone: +44 20 8004 8050
  • Contact Email: elowr@lasheenstationery.com

2. What Personal Information We Collect

We only collect information that is relevant to delivering a seamless, secure, and personalized shopping experience for you on our platform. The categories of personal information we may gather include:

2.1 Information You Provide Directly to Us

This refers to all data you voluntarily share when you interact with our website, including:

  • Account registration details: When you create a user account on our site, we collect your full name, email address, chosen password, and optional contact preferences.
  • Order processing information: When you place an order for our stationery products, we collect your billing address, delivery address, payment card details (processed through PCI-compliant third-party payment gateways), contact phone number, and order specific notes such as gift wrapping requests.
  • Communication records: When you reach out to our customer support team via email, website contact forms, or social media channels, we collect the content of your messages, your reply-to contact details, and any additional information you share to help us resolve your enquiry, such as product feedback, return requests, or questions about our new arrivals.
  • Survey and preference data: When you voluntarily participate in our customer surveys, product preference polls, or sign up for our marketing newsletters, we collect your feedback about our products (including our soft-touch notebooks, marker sets and smart storage helpers) and your stated preferences for office and stationery goods.

2.2 Information We Collect Automatically

When you browse our website, we automatically collect certain technical data to improve site performance, troubleshoot issues, and understand how users interact with our product catalog:

  • Device and browser information: This includes your IP address, device model, operating system type and version, browser type and language, screen resolution, and unique device identifiers.
  • Website usage data: We collect records of the pages you visit on www.lasheenstationery.com, the links you click, the products you view or add to your cart, the time and duration of your visits, your search queries on our store, and the referring webpage that directed you to our site.
  • Cookie and similar tracking technologies: We use cookies, web beacons, and local storage technologies to remember your preferences, keep your shopping cart active across browsing sessions, analyze website traffic patterns, and deliver personalized recommendations for our hottest office goods and fan-favorite desk essentials. You can adjust your browser settings to refuse cookies at any time, though this may limit some full functionality of our e-commerce platform.

3. How We Use Your Personal Information

All your personal data is processed only for lawful, specified purposes that relate to our operation of the stationery e-commerce service, including:

  • To process and fulfill your orders: We use your order, delivery, and payment information to process your purchase of pens, organizers, notebooks, marker sets and other stationery products, arrange shipping, process payments, send you order confirmation and tracking updates, and handle returns, refunds or exchanges in line with our store policies.
  • To maintain and manage your user account: We use your registration details to verify your identity, provide you with account management features, keep you updated on your order history, and enable you to save your favorite products, preferred delivery addresses, and payment methods for faster future checkout.
  • To improve our products and services: We analyze website usage data and customer feedback to optimize our product range, refine our website user experience, identify popular items among our featured office essentials, and develop new stationery products that better meet the needs of people setting up or refreshing their workspaces and home offices.
  • To deliver personalized customer support: We use your contact information and communication records to respond to your enquiries in a timely manner, troubleshoot issues with your orders or our website, and provide after-sales assistance for all our products purchased through www.lasheenstationery.com.
  • To send you optional marketing communications: If you have given your explicit consent, we will send you email updates about our new arrivals, exclusive promotions on our stationery and office essentials, limited-time offers for fan-favorite desk products, and invitations to special store events. You may opt out of these marketing communications at any time by clicking the “unsubscribe” link at the bottom of our marketing emails, or sending a request to our contact email elowr@lasheenstationery.com.
  • To comply with legal obligations: We process your personal data to meet our tax reporting, accounting, and regulatory compliance requirements, respond to valid legal requests from public authorities, and protect our legal rights in the event of disputes.
  • To protect the security of our website and users: We use technical data to detect, prevent, and mitigate fraudulent transactions, unauthorized access to user accounts, malware attacks, and other malicious activities that could threaten the safety of our platform and our customers.

4. How We Share Your Personal Information

We will never sell, rent, or lease your personal information to unrelated third parties for their marketing purposes without your explicit consent. We may only share your data with trusted third parties under the following limited circumstances:

  • Trusted service providers working on our behalf: We share necessary information with vetted third-party vendors that support our e-commerce operations, including PCI-compliant payment processors that handle your payment details to complete transactions, professional courier and delivery partners that use your address information to ship your stationery orders to you, website hosting providers that maintain the secure operation of www.lasheenstationery.com, and data analytics partners that help us analyze website traffic to improve our service. All these service providers are bound by strict data processing agreements that require them to protect your personal information, use it only for the agreed purposes, and not disclose it to any unauthorized parties.
  • Legal and regulatory requirements: We may disclose your personal information if we are required to do so by applicable law, a court order, or a valid official request from a competent public authority, or if such disclosure is necessary to protect our legal rights, the safety of our staff, our customers, or the general public.
  • Business transaction scenarios: In the event that LASHEEN STATIONERY UK LTD enters a merger, acquisition, asset sale, or other business restructuring process, your personal information may be transferred to the relevant new entity, under the condition that the receiving party continues to process your personal data in compliance with this privacy policy and all applicable data protection regulations.

5. International Data Transfers

As a United Kingdom based company operating at 391 Walworth Road, London, SE17 2AW, United Kingdom, most of our data processing activities are carried out within the United Kingdom and the European Economic Area. However, some of our third-party service providers may process your data in locations outside of the UK and EEA. In such cases, we will ensure that appropriate safeguards are implemented to protect your personal information, in full compliance with UK data protection legislation, including using officially approved standard contractual clauses issued by the relevant data protection authorities, to guarantee that your data receives the same level of protection as it is entitled to within the United Kingdom.

6. Data Retention Period

We will not retain your personal information for longer than is necessary to fulfill the purposes for which it was originally collected. The specific retention periods are determined as follows:

  • For order related data: We retain your order, payment, and delivery information for a period of 7 years after the completion of your transaction, to meet our statutory tax, accounting, and commercial record keeping obligations, and to handle any potential after-sales claims related to your purchased stationery products.
  • For user account data: We will keep your account registration information for as long as you maintain an active account on our website. If you choose to delete your account, we will erase your personal account data in a secure manner, except for the information we are legally required to retain for compliance purposes.
  • For marketing communication records: We will keep your marketing preference records for as long as you consent to receive our marketing emails, and for a reasonable period after you opt out, to ensure we respect your preference and do not send you unwanted promotional content.
  • For website usage and analytics data: We retain anonymous website browsing data for up to 24 months, after which we aggregate or anonymize the data so that it can no longer be linked back to any individual user.

7. Your Data Protection Rights

Under applicable UK data protection law, you hold a series of enforceable rights over your personal information. You may exercise these rights at any time by submitting a request to us via our contact email elowr@lasheenstationery.com, or by calling our contact telephone +44 20 8004 8050. These rights include:

  • The right of access: You have the right to request a full copy of all the personal information we hold about you, free of charge in most cases.
  • The right to rectification: If you find that any of the personal data we hold about you is inaccurate, incomplete, or out of date, you have the right to request that we correct and update that information without undue delay.
  • The right to erasure (the “right to be forgotten”): You may request that we delete your personal information from our systems, under circumstances where the data is no longer necessary for the purposes we originally collected it for, you have withdrawn your consent for processing, or the processing is no longer compliant with legal requirements, and there are no valid legal reasons for us to retain the data.
  • The right to restriction of processing: You have the right to request that we suspend the processing of your personal data, for example when you contest the accuracy of the data, when you believe our processing is unlawful, or when we no longer need the data but you require us to retain it for the establishment, exercise or defense of legal claims.
  • The right to data portability: You may request that we provide you with your personal data, which you have provided to us under your consent or for the performance of an order, in a structured, commonly used, machine-readable format, or request that we transmit this data directly to another data controller where technically feasible.
  • The right to object to processing: You have the right to object to our processing of your personal data that is based on our legitimate interests, at any time. We will cease the processing of your data unless we can demonstrate compelling legitimate grounds for the processing that override your rights, freedoms and interests, or the processing is necessary for the establishment, exercise or defense of legal claims. You also have the absolute right to object to our processing of your personal data for direct marketing purposes, at any time, with no conditions attached.
  • The right to withdraw consent: For any processing activity that you have previously given your explicit consent to, you have the full right to withdraw that consent at any time, without affecting the lawfulness of processing that was carried out before your withdrawal of consent.

We will respond to all valid user requests related to your data rights within one calendar month of receiving your request, and we will not charge you any fee for processing your request unless it is clearly excessive, repetitive, or manifestly unfounded, in which case we may charge a reasonable administrative fee. Before processing your request, we may need to verify your identity by requesting a small amount of additional information to confirm that you are the rightful owner of the personal data in question.

8. Data Security Measures

We take the security of your personal information extremely seriously, and have implemented comprehensive technical, organizational, and physical security measures to protect your data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include: end-to-end SSL encryption for all data transmitted between your browser and www.lasheenstationery.com, encrypted storage for all personal customer data on our secure servers, regular security audits and penetration testing of our e-commerce platform, role-based access controls that restrict access to personal customer data only to authorized staff members who need that information to perform their job duties, regular staff training on data protection best practices, and robust incident response protocols to address any potential data security breaches immediately.

While we make every reasonable effort to protect your personal information, no data transmission method over the internet or electronic storage system is 100% secure. In the unlikely event that we identify a personal data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant UK data protection authority in line with applicable legal requirements, without undue delay.

9. Children’s Privacy

Our e-commerce website at www.lasheenstationery.com is a general audience stationery and office goods platform, and we do not intentionally collect personal information from children under the age of 16. If you are a parent or guardian and you believe that your child under 16 has provided us with their personal information without your consent, please contact us immediately using our provided contact details, and we will take steps to promptly delete that information from all our systems.

10. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our business operations, new regulatory requirements, or updates to our website features. Any revised version of this policy will be published on this page of our website, with the updated effective date clearly marked at the top of the document. We encourage you to review this privacy policy on a regular basis to stay informed about how we protect your personal information. We will take additional appropriate measures to notify you of major material changes to this policy, such as posting a prominent notice on our website homepage or sending you an email notification via your registered contact address.

11. Contact Us & Complaints

If you have any questions, comments, or concerns about this privacy policy, or about how LASHEEN STATIONERY UK LTD processes your personal information, you can reach out to us at any time using the following contact details:

  • Company Name: LASHEEN STATIONERY UK LTD
  • Address: 391 Walworth Road, London, SE17 2AW, United Kingdom
  • Email: elowr@lasheenstationery.com
  • Phone: +44 20 8004 8050

If you are not satisfied with our response to your privacy related enquiry or complaint, you also have the right to lodge a formal complaint with the relevant data protection supervisory authority in the United Kingdom, the Information Commissioner’s Office (ICO).